Fidelity Insurance Services takes any suggestion, complaint & / or escalation very seriously.
Once we receive the Complaint, it will go through our Complaint Flow Process, as demonstrated below:
If more time is required because it requires the involvement of various parties, or requires further investigation, then you will be notified formally.
If you are not satisfied with the response/feedback, you may escalate & discuss the case with the Department Director.
For Medical Insurance Complaints: if you find it necessary to further escalate the issue, you may log your Complaint with the Dubai Health Authority`s Insurance Management System: http://ipromes.eclaimlink.ae/