Fidelity Insurance Services takes any suggestion, complaint & / or escalation very seriously.
For any concerns, please contact us on info@fidelitygulf.com or call us on 043888488
Once we receive the Complaint, it will go through our Complaint Flow Process, as demonstrated below:
If more time is required because it requires the involvement of various parties, or requires further investigation, then you will be notified formally.
If you are not satisfied with the response/feedback, you may escalate & discuss the case with the Department Director.
For any Insurance Complaints: if you find it necessary to further escalate the issue, you may log your Complaint with the Regulator’s Insurance Complaint Management System: https://smartservices.sanadak.gov.ae/
